Refund Policy
Version 2026-10-16
Before you download
A paid purchase is eligible for a voluntary full refund until the first download begins. Open Billing, select Refund, and confirm. The server checks eligibility again and blocks download access while the refund is processing. Approved refunds return to the original payment method; bank processing time can vary. Refunded purchases lose template access.
Starting a download
I expressly request immediate supply of this digital content before the withdrawal period ends. I understand that when the download begins I lose my right to withdraw for a change of mind and the store’s voluntary refund option. My mandatory rights for faulty or non-conforming content remain. Both statements must be actively accepted before the first download. The server records the time and policy version and emails a confirmation. The refund option is disabled when authenticated delivery starts; cancelling your browser’s save dialog does not reverse that start.
Statutory withdrawal
For consumers, a statutory withdrawal right generally applies for 14 days after the digital-content contract is concluded unless the conditions for its lawful loss are fulfilled. Before download, notify company@fluttyui.com or use the Billing refund action. You may use this model notice: “I hereby withdraw from my contract for [product], ordered on [date], order reference [reference]. Name: [name]. Address: [address]. Date: [date].” No special form is required.
Faults and failed delivery
A disabled voluntary Refund button does not prevent a statutory claim. If the file is faulty, materially differs from its description, or cannot be supplied, email company@fluttyui.com. Depending on applicable law, remedies may include bringing the content into conformity, a proportionate price reduction, or ending the contract and receiving a refund. Stripe/Link may also issue refunds or resolve disputes independently.